Last Updated: July 11, 2025
This Privacy Policy describes how MatrixNova Pty Ltd. (ACN 688 155 679) ("MatrixNova," "we," "us," or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the MatrixNova.com.au website ("Site"). This Privacy Policy applies to the Site and all products and services offered by MatrixNova. We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. The types of personal information we may collect include:
Identity Data: Name, title, date of birth, gender, and other identification information.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Payment card details (though we do not store full payment card details on our servers; these are processed securely by third-party payment gateways), and bank account details for refunds.
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Information about how you use our Site, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
We collect personal information directly from you when you provide it to us, and indirectly from third parties or publicly available sources where permitted by law.
2. How We Use Collected Information
MatrixNova may collect and use Users' personal information for the following purposes:
To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site: We may use feedback you provide to improve our products and services.
To run a promotion, contest, survey, or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
For marketing and promotional purposes: To send you information about our products, services, and offers that may be of interest to you. You can opt-out of receiving marketing communications at any time.
To comply with legal obligations: To meet our legal and regulatory requirements.
3. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
4. Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
These third-party service providers are obligated to protect your information and only use it for the purposes for which we disclose it to them.
We may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on MatrixNova or the Site; (b) protect and defend the rights or property of MatrixNova; or (c) act under exigent circumstances to protect the personal safety of Users of the Site or the public.
5. Third-Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browse and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
6. Cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
Cookies help us to:
Remember your preferences and settings.
Analyze how you use our Site, so we can improve it.
Deliver relevant advertising.
7. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth), you have certain rights concerning your personal information:
Access: You have the right to request access to the personal information we hold about you. We may charge a reasonable fee for providing access to this information.
Correction: You have the right to request the correction of any inaccurate, incomplete, or outdated personal information we hold about you.
Anonymity and Pseudonymity: Where lawful and practicable, you have the option of not identifying yourself, or of using a pseudonym, when dealing with us.
Complaints: If you believe we have breached the Australian Privacy Principles, you have the right to make a complaint to us (see Section 9).
8. Changes to This Privacy Policy
MatrixNova has the discretion to update this privacy policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage Users to frequently check this page for any changes to stay infor1med about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
9. Contacting Us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
MatrixNova Pty Ltd.
ACN: 688 155 679
Email: info@matrixnova.com.au
Complaints Process: If you have a complaint about our handling of your personal information, please contact us using the details above. We will investigate your complaint and provide a response within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).